HP 564 Ink Series Printer ‘Missing or Damaged’ Error Troubleshooting (select printer model): Reinstall the PRINTHEAD and lower latch to secure. Thoroughly clean the electrical contacts. Inspect electrical contacts on PRINTHEAD and on Carriage for ink residue. Pull up on the PRINTHEAD release latch if the PRINTHEAD is removable (latch will be located at right side of PRINTHEAD assembly – see instructions down below) and remove PRINTHEAD.
If the problem persists, then remove all 4 cartridges from the carriage.
#HP PHOTOSMART 6510 INK LEVELS INSTALL#
Return cartridge to refill lab if this condition is present.Ĥ) Install brand new HP original cartridges to completely rule out the refilled cartridge/chip detection issue.ĥ) If a cartridge detection issue continues, return to ink refill lab and request to have the cartridge/chip evaluated. Remove the refilled cartridges and inspect cartridge’s smart chip for proper placement and alignment. Return cartridge to refill lab if this condition is present.ģ) The issue could be caused by a scratched chip (see photo below of a scratched chip which resulted in a cartridge error condition). Ensure no DEEP scratches are visible on chip surfaces. Moving the tab too far might damage the cartridge or cause the tab to break off.Ģ) The issue may be caused by a slipped or skewed chip issue. ‘missing or damage’ errors, etc.) then the error may be caused by cartridge to printer connectivity.ġ) Ensure cartridge is fully locking into position and cartridge’s plastic tabs are properly aligned – pull out on latch to ensure it is extending away from cartridge body. Be careful not to bend the tab out more than 1.27 cm (0.5 inches). If the HP cartridge error condition persists (i.e. then the printer is not recognizing the cartridge’s ‘smart chip’ which is affixed to the rear side of cartridge or the ink cartridge’s plastic tab is not properly locking the cartridge into the printer’s PRINTHEAD assembly. Press ‘OK’ or ‘Dismiss’ to bypass these prompts.įor cartridge errors such as “Ink Cartridge Problem”, “Missing or damaged”, “Cartridge Error”, “The following cartridges are not intended for use in this Printer”, etc. Additional alert messages, such as “Used HP Cartridge”, “Non-Genuine Cartridge” or “Counterfeit”/”Fraud” may also be displayed. Your printer/computer may show an “ink alert” message. You may observe these one-time error messages after the ink cartridge(s) is initially installed into the printer – you may bypass/ignore these messages by selecting ‘OK’/’CONTINUE’, etc. NOTE 1: ‘ Counterfeit cartridge’, ‘ Fraud cartridge’ and ‘ Non-Genuine cartridge’ alerts are COMPLETELY NORMAL for all HP 564, 564XL, 920 & 920XL ink cartridges which have been refilled and first installed into the printer.
Remove orange cap and insert cartridge into your printer.
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